How can we help you?

The easiest way to contact us is to email hello@sokopi.com, full contact details are on our Contact page. 

If you have changed your mind, or you noticed a mistake with your order please contact us at hello@sokopi.com as soon as possible. We will be happy to help you make changes. 

You can check your order status by clicking on the View your Order button in the Order Confirmation email sent by hello@sokopi.com. You you may have to log in to view some of your order details. If you have to log in and you do not have a SOkopi account you will have to create one to log in. 

By the way, order status is NOT the same as shipping status. Order status is related to payment and fulfilment (getting the order ready and handing it over to the courier).  If you are looking for shipping status, check Track Shipment. 

For example you want to order 1kg of premium beans MEDIUM grind, and 1kg of premium beans FINE grind; here's how: 

Watch the 30 second video

1. Place an order for the 1kg of premium beans MEDIUM grind then click on Add to cart.
2. In a popup you will see the product you added, at the bottom of the popup click on Continue shopping
   
3. You can now add another 1kg of premium beans but this time select FINE grind and click on Add to cart
4. Checkout as usual

That's all there is to ordering two of the same product with different variants. 

Outside Indonesia and Singapore

For international orders, we group orders for an export shipment, then we 

1. Ship by air to your country using international freight service like DHL. 
2. On arrival in your country a SOkopi agent splits the shipment and sends your shipment to you via domestic post.

Based on our experience, this is the fastest most reliable and most economical system to get fresh coffee to your door.

Inside Indonesia and Singapore

We use several domestic couriers for shipping in Indonesia. We use a combination of couriers for shipping to Singapore.  

Outside Indonesia and Singapore

Yes and No. The cost of SOkopi products includes export shipping to your country, but not domestic shipping to your door. You can choose the level of shipping service at check out. 

Minimum Export Shipment Weight

Yes. If you are shipping a bulk order at or above our minimum export shipment weight, (for your business or to share with friends and family) we can ship directly from our roastery to your door.  In this case you do not need to pay for domestic shipping in your country so there are no charges for shipping. In this case any shipping charges collected at checkout will be refunded to you. 

Ordering in bulk at or above the minimum export shipment weight will ship faster than our regular method of shipping. 

Minimum Export Shipment Weight by destination:

Inside Indonesia and Singapore

No. The cost of SOkopi products does not include shipping, you can choose the level of shipping service at check out. 

Outside Indonesia and Singapore

You pay for domestic shipping at checkout, and you can choose the level of service you want. 

We only charge for the domestic shipping of your product from our agent in your country to your door. This way you have a choice of shipping services depending on your needs. 

Inside Indonesia & Singapore

You pay for shipping from SOkopi to your door at checkout, and you can choose the level of service you want. 

To reduce the our ecological impact and substantially reduce costs (up to 80%) we developed our packaging so that we can:

1. Often avoid using boxes and 
2. So that the package can ship economically the domestic postal system of your country. 

This helps the environment by shipping less weight and eliminating a lot of unnecessary packaging materials.

It also helps reduce costs for our customers.

SOkopi is based in East Java, Indonesia, where we grow process and roast all our coffee. We ship coffee to the following countries: 

• Australia
• Indonesia
• Japan
• Singapore
• Switzerland
• United Kingdom
• United States

Definitely let us know if you would like to order SOkopi but your country is not listed here. 

Outside Indonesia and Singapore

After we receive your order we will add it to the next export shipment. This shipment will be roasted and despatched as soon as we have the minimum amount required for an export shipment. We will send you a notification once we are ready to roast and ship our next batch of fresh SOkopi.If you order the Minimum Export Shipment Weight we will roast and ship your order immediately.

Minimum Export Shipment Weight by destination:

• Australia - 9 kg
• Indonesia - Not applicable
• Japan - 9 kg
• Singapore - Not applicable
• Switzerland - 24 kg
• United Kingdom - 9 kg
• United States - 24 kg

Inside Indonesia and Singapore

Roast and Ship

It takes us 1 - 2 days to roast and ship depending on when we receive your order. 

Orders received before noon local Java time should roast and ship the next day (1 day) 

Orders received after noon local Java time will be handled the same way the following day (2 days) 

Shipping Times Outside Indonesia and Singapore

Once we ship your order it takes 5 - 10 days for your shipment to arrive.

First we export internationally, then we ship domestically to you. 

For example shipping to Switzerland takes 4-6 days (international) + 1 day (domestic) = 5-7 days if you choose to ship A Post. 

International export shipping times:

4-6 days.

Domestic shipping times

Australia domestic- Australia Post

• Priority Letter: 3 days
• Parcel post: 3 days

Japan domestic - Japan Post

• Basic Letter Post - 1 day

Switzerland domestic - Swisspost

• A Post - 1 day
• B Post - 2-3 days

United Kingdom domestic - Royal Mail

• Royal Mail 1st Class: 1-2 days delivery aim
• Royal Mail 2nd Class: 2-3 days delivery aim

United States domestic - USPS

• First-Class Mail - 1–3 business days

Shipping Times Inside Indonesia and Singapore 

Indonesia

Once we ship your order it takes 1 -3 days for your shipment to arrive. 

Shipping inside Indonesia is easy, fast, reliable and inexpensive.

Indonesia - J&T

• J&T Ekpres: 1-2 days
• J&T Reguler: 2-3 days

Singapore

Once we ship your order it takes 5 - 8 days for your shipment to arrive. 

You can track your shipment using our Track Shipment page. 

We group orders by country to create export shipments. The only downside to this is  we have to wait for enough orders to reach our Minimum Export Shipment Weight.

Export shipment weight by destination:

We will notify you once we have shipped your order. 

You can cancel for a full refund any time before we notify you that your order has shipped your order. 

Problem 

While ordering you get a the message:

"This order can’t be shipped to your location. Contact us for more information."

Solution

Please email hello@sokopi.com for help. Please include the URL for your order.

 (e.g. https://sokopi.com/56581193885/checkouts/6896786c3b41f6a30912d02aed9afdd0?previous_step=contact_information&step=shipping_method) 

Cause

1. This is probably because one or more products that you selected is for "ship to" a different country than your shipping address. 

Check your selected products and make sure they are "ship to" the same country as your shipping address. 

2. If you "ship to" for all products matches the country of your shipping address, we may not have shipping rates set up for you. Please email hello@sokopi.com for help.

Outside Indonesia and Singapore

No. SOkopi imports the product so you do not have to worry about import duties, we take care of the import process for you. 

Inside Indonesia and Singapore

No. Indonesian shipments are domestic so there are no duties. There are no duties for import to Singapore. 

Yes. We accept the following credit cards when you select the Credit and Debit Card via Xendit paymnet method at checkout.  

Yes we accept Paypal but it's a manual process because Paypal does not support Indonesian Business accounts and SOkopi is based in Indonesia. 

The way it works is we send you an invoice from our business Paypal account in any of the following currencies below. We will use the google exchange rate at the time we generate the invoice to calculate the invoiced amount. There is NO exchange rate commission or fee for you. You can choose the currency you want us to use on your invoice. We will email you an invoice directly from Paypal with a link that allows you to view the invoice directly on the Paypal site and pay securely from your account. We will be notified by Paypal that you have paid and start working on your order.  

Supported currencies: 

AUD - Australian dollar

BRL - Brazilian real

CAD - Canadian dollar

CNY - Chinese Renmenbi

CZK - Czech koruna

DKK - Danish krone

EUR - Euro

HKD - Hong Kong dollar

HUF - Hungarian forint

ILS - Israeli new shekel

JPY - Japanese yen

MYR - Malaysian ringgit

MXN - Mexican peso

TWD - New Taiwan dollar 

NZD - New Zealand dollar

NOK - Norwegian krone

PHP - Philippine peso

PLN - Polish złoty

GBP - Pound sterling

RUB - Russian ruble

SGD - Singapore dollar

SEK - Swedish krona

CHF - Swiss franc

THB- Thai baht

USD - United States dollar

Yes. We accept Amazon Pay. Select the Amazon Pay payment method when you check out. 

Yes, we accept Ada. When you get to the payment step of checkout, look for the Cardano Ada Transfer option.

We do not have an automated payment system yet, but have contacted Cardano Foundation about this possibility.

1. Order on our store
2. Select the Cardano Ada Transfer payment method
3. Send payment for the equivalent amount to our Ada address
4. Send us a message with your transaction number and your order number
5. We'll roast and send your coffee. 

This is our Ada address you can send your payment here:Ae2tdPwUPEZFAMB28qjfSQorudx4aKsZbbvP7bRDHsihhd8DiwocsoyvAwW

Payment by Coinbase Commerce

Coinbase Commerce is one of the payment options you have when you check out. 

This is the latest list of options the Coinbase Commerce offers:

ETH - Etherium

BTC - Bitcoin

DOGE - Dogecoin

LTC - Litecoin

BCH - Bitcoin Cash

DAI - DAI

USDC - USD Coin

Payment by Cardano ADA Transfer

Cardano ADA Transfer is one of the payment options you have when you check out. You can use this payment option to pay by Ada.

SOkopi will ship out fresh roast coffee the day after we roast it. Coffee has to rest for a few hours to fully develop its flavour before it is packaged. For fulfilment we operate Monday to Friday and observe Indonesian national holidays. 

Outside Indonesia and Singapore

We group international orders by country to create an export shipment. Once we have enough orders, we roast our coffee at our roastery in East Java, Indonesia and send it straight to you. We will notify you once we have shipped your order. 

Inside Indonesia and Singapore

We will fulfil orders received by 12 pm local Java time the next day. 

Both Premium and Peaberry coffee come from the same Arabica plant. 

Peaberry

There is a natural genetic mutation that happens in about 10% of the arabica coffee crop that causes the fruit to have only 1 bean instead of the usual 2 beans. This exceptional coffee is called peaberry. Our peaberry coffee has a fantastic chocolate aroma. This is natural and is a result of the different development as well as the size density and shape of the peaberry beans. Try our Peaberry coffee, we are sure you will love it. 

Premium

The other 90% of the crop is or amazing premium Arabica beans, we sort our beans carefully and reject beans with flaws so we only roast and ship premium quality beans. Why not try our Premuim coffee today? 

We went to great lengths to research shipping policies and costs across several countries to come up with the best packaging and shipping methods possible. This is the reason our whole bean and ground coffe packages are, 200g and 400g instead of 250g and 500g, our approach saves you a LOT in shipping costs.The same thing goes for Nespresso pods. 30 pods ship economically to Switzerland, but not to other countries so we offer 60 pods instead. Save

Not yet. We sell Nespresso compatible pods. If you want SOkopi K-cups, let us know at hello@sokopi.com and we will notify you when we are ready to ship K-cups. 

SOkopi was created to help Indonesians realise more benefit from the coffee they produce. We grow and process our own coffee, and our unique business model is focused on selling our amazing roast coffee direct to end consumers.  

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the return shipping charge for return of the goods to Cardano Kopi's Indonesian Office. 

Please note that refunds are subject to the provided goods being in perfect and unused condition in their unopened original packaging.

We recommend that your carrier provides you with ‘proof of delivery’ because Cardano Kopi is responsible for goods lost or damaged in transit.